- Policies
Find details about our terms, privacy practices, and refund process below.
Terms of Service
These Terms of Service ("Terms") govern your use of our website and the services we provide ("Services"). By accessing or using our website or Services, you agree to comply with these Terms. If you do not agree to these Terms, you must not use our Services.
Our Services include the development, maintenance, debugging, and deployment of end-to-end systems, modules, and applications. These Terms apply to all users of our website, including but not limited to clients, vendors, and partners.
User Responsibilities
You agree to use our Services in compliance with all applicable laws and regulations. You must not:
- Use our Services for any unlawful or unauthorized purpose.
- Infringe on our intellectual property rights or those of others.
- Engage in any activity that disrupts or interferes with the functioning of our Services.
Service Modifications
We reserve the right to modify or discontinue any aspect of our Services at any time without notice. This includes the right to update these Terms. You are encouraged to review the Terms periodically to stay informed about changes. Your continued use of the Services after changes are made signifies your acceptance of the revised Terms.
Intellectual Property
All content and materials on our website, including but not limited to text, graphics, logos, and software, are the intellectual property of Ralve or its licensors and are protected by applicable intellectual property laws. You may not copy, distribute, modify, or create derivative works of our content without our express permission.
Limitation of Liability
In no event shall Ralve, its affiliates, or employees be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our Services. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses.
Privacy Notice
At Ralve, we take your privacy seriously. This Privacy Notice outlines how we collect, use, and safeguard your personal information when you use our website and Services.
Information We Collect
We may collect personal information that you provide directly to us, such as your name, email address, payment information, and other contact details when you engage with our Services. We also collect data about how you use our website, including your IP address, browser type, and usage patterns.
How We Use Your Information
We use your information to:
- Provide and maintain our Services.
- Process payments and deliver the services you requested.
- Communicate with you regarding updates, promotions, or important notifications.
- Improve our website and Services through analytics.
Data Sharing and Retention
We do not sell your personal information to third parties. We may share your data with trusted service providers to facilitate our business operations, such as payment processors or IT support. We retain your data only as long as necessary to fulfill the purposes for which it was collected or as required by law.
Your Rights
You have the right to access, update, or delete your personal information at any time. If you would like to exercise these rights or have any questions regarding our Privacy Notice, please contact us at contact@ralve.org.
Refund Policy
Our goal is to provide high-quality services that meet your needs. However, if you are not satisfied with the services provided, our Refund Policy outlines the conditions under which you may request a refund.
Conditions for Refunds
Refunds are available only in the following circumstances:
- We are unable to complete the service as described due to internal issues on our part.
- Technical errors or bugs in our services lead to significant disruption.
- A refund request is made within 14 days of the service delivery.
Non-Refundable Services
Certain services, such as those already completed or partially completed as agreed, are not eligible for a refund. If the scope of work has been fulfilled, a refund cannot be issued.
How to Request a Refund
To request a refund, please contact us at contact@ralve.org with your service details and reason for the request. Refunds will be processed within 14 business days if approved.